Something typical for the Japanese consumer – No.13: Direct sales business in Japan
Direct sales business in Japan
Customer’s voice reaches directly to business.
Customer’s voice leads to rewarding in business.
Consumer’s voice is franker than corporate customers in Japan.
A call center is a very tough job in Japan.
There are some voices of scolding but sometimes some compliments.
There is someone who always calls for complaints.
There are not always appropriate complaints from customers.
Mental care of the call center operator is necessary.
The anger of customers at trouble is sometimes terrible.