Japanese people value our hospitality to our customers, that we call Omotenashi. We, Japanese want our customers to be happy with it. Even if they do not specifically request anything, we try to sense their feelings and respond to it. Because we make very detailed attention, they are sometimes surprised by our reaction that they never expect.
Also, Japanese people are particularly friendly to foreigners. We think that there are many inconveniences in Japan for foreigners. However, we are not good at listening and speaking English although we can read and write English to some extent, so we sometimes put a little distance to them.